Privacy Policy
Privacy Policy
Introduction
This Privacy Policy describes how ONCOEASY HEALTHTECH PVT. LTD. and its affiliates (collectively & ONCOEASY HEALTHTECH PVT. LTD., we, our, us) collect, use, share, protect or otherwise process your information/ personal data through our website savemymeds.in (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
Collection-We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partners privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be ONCOEASY HEALTHTECH PVT. LTD. seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Usage- We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us.
Sharing- We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
Data Deletion and Retention- You have an option to delete your account by visiting your profile and settings on our Platform , this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
Your Rights- You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent- By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention Withdrawal of consent for processing personal data? in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.
Grievance Officer
GAGANDEEP S
CUTOMER SUPPORT MANAGER
ONCOEASY HEALTHTECH PVT. LTD.
Contact us:
PHONE: +91 8860865266
42, MAIN MARKET, NEHRU NAGAR, NEW DELHI-1100065
Phone: Time: Monday – Friday (9:00 – 18:00)
Please read this privacy statement carefully before accessing or using the website You accept to be legally bound by these terms outlined in this policy and the other terms and conditions incorporated in reference. If you don’t agree to all these terms don’t use the website.
PRIVACY POLICY
1. Purpose:
1.1. This policy on privacy (“Privacy policy”) is applicable to the usage of the domain name https://savemymeds.in/, an internet website (“Website”) along with Savemymeds the mobile application (“App”) that is operated and owned by Oncoeasy Healthtech Pvt Ltd, which is a legal entity that has been incorporated pursuant to the provisions of the Companies Act, having the registered address of Shop no 42, main market, Nehru Nagar New Delhi-110065 (“www.savemymeds.in” or “We” or “Us” or “Our” or “Company”).
1.2. www.savemymeds.in is available only to individuals who have signed up to these Terms of Service and Privacy Policy following the proper registration following the process that is set by www.savemymeds.in from time to time, and those Terms of Usage, along alongside the Privacy Policy that govern your use and purchase of the services and products that you purchase from www.savemymeds.in are legally binding agreement that is between yourself (“You” (also known as “Your” or “Customer” or “User” or “Caregiver”) and www.savemymeds.in.
1.3. We have put in place reasonable security procedures and practices that are in line with the assets that are protected by information and also how we conduct business. Although we strive to provide security in line with standards of the industry, due to the inherent vulnerability that exist on the Internet, we can’t guarantee or warrant the security of any information sent to us by you.
1.4. This Privacy Policy will apply when using the Website/App by every user. As such, a requirement for every User’s use or accessing the App/Website as well as to other services offered by www.savemymeds.in for Users is that they agree to the Privacy Policy. Each User must study and comprehend the rules that are contained in this policy prior to submitting any sensitive Personal Data or other information to www.savemymeds.in in violation of which they must quit the site or app immediately.
1.5. This Privacy Policy is issued in accordance with the Information Technology Act, 2000 and the guidelines, rules, regulations and other clarifications that are formulated thereunder, which include the IT (Reasonable Security Principles, Procedures and Personal Data and Information) Rules, 2011.
1.6. The aim of this privacy statement is to inform you the types of personal information we collect through the visit(s) at our website and the ways we safeguard the information you supply to us while using our website. You can rest assured that www.savemymeds.in will process the data in a manner that is responsible and judiciously and only in line the privacy policy.
1.7. This Privacy Policy takes effect April 1st 2024.
1.8. Any information you submit for www.savemymeds.in are subject to our Privacy Policy.
2. User Consent:
2.1. When you access the Website/App, and submitting any details to www.savemymeds.in or make use of the products and services offered on the App or Website, you agree to adhere to the Privacy Policy.
2.2. As part of the services, we offer to our customers, we may require to send periodic messages to you, including email messages for transactions and administrative messages by email or notifications that are posted on the website or other channels accessible, including text messages or other forms of communication. While we prefer communicating with our users via email, when it may be necessary You agree to receive our calls, SMS and WhatsApp in connection with your order or request on www.savemymeds.in.
2.3. We may occasionally send out emails with information about brand new items, exclusive deals or other relevant information that You might find informative and useful as well. If you don’t want to receive promotional emails from Us You can at any point decide to opt-out of receiving www.savemymeds.in newsletters that promote our products and services. To opt out of our newsletters, follow the steps provided on the bottom of the e-newsletter
2.4. You are required to supply us with accurate and up-to-date information about yourself. This will enable us to contact you in additional correspondence regarding your purchase at www.savemymeds.in We do not take responsibility for any incorrect information you provide to us This could impact Your shopping experience on our website or app.
2.5. If at any point you wish to view to, edit, or erase any information on your account on www.savemymeds.in you can access it by clicking “My Profile” tab , and then you can review or alter your personal information to the way you would like to have it.
2.6. www.savemymeds.in may, in the future, ask for additional optional information from you to customize the Website/App in order to provide personalised services to our users.
3. Personal Information collected by www.savemymeds.in:
3.1. We do not automatically gather personal information about you.
3.2. We collect personal information from you only if:
If you’re a new user When you sign up/create account, place an order you can upload your record at www.savemymeds.in;
As an existing customer, after you have updated your profile, you will be able to do so on www.savemymeds.in;
When you sign-up for electronic newsletters at www.savemymeds.in;
If you are using the Refer & Earn programme, contact Us to submit your testimonials to www.savemymeds.in.
3.3. When you use the App or Website, we can gather the following data from you:
Name
User ID
Email address
Addresses for billing/shipping (including the country, as well as ZIP/postal code)
Gender
Age
Number for phone
The password is chosen by the User
Complete financial data
Other information that You could give us
3.4. When you visit our website, we could automatically collect technical information about your device/computer, such as an IP address for your computer, operating system, your time-zone as well as browser type and plug-in details due to the setting of communication protocols that you have set on the Internet.
3.5. www.savemymeds.in may also keep and/or collect information about the history of browsing by the user, such as information about the web page that the user visited prior to visiting the site and the Internet Protocol (IP) address of the User’s personal computer (or an intermediary server that a User uses to access the World Wide Web), the operating system of the computer and the type of browser the user is using along with the name of the Internet Service Provider. The Website makes use of temporary cookies to save certain information (that isn’t sensitive personal Data or other information) which is utilized to www.savemymeds.in as well as its partners to assist with the administration of the technical aspects of the website/app for research and development as well as for administration of the User.
3.6. www.savemymeds.in does not intend to collect any personal information from children.
3.7. If you visit our website, we may also gather details about the pages you visited, the website addresses you visit or click on the page, the time you spend on specific pages, download errors, and pages’ response times. These data help us understand habits and preferences, and assist to improve our services.
4. Purpose for Which Your Information May Be Used:
4.1. www.savemymeds.in will retain details of users only to the extent that it is required to provide services to its users. The information gathered from you can be used for different legal and business purposes, including, but not limited to the following:
Registration of the User on the Website;
Processing of the User’s order or requests, and providing services provided by www.savemymeds.in as well as its affiliated companies, or other service providers from third parties (including the provision of secure services);
Making transactions with Users effectively, and billing the services or products provided;
The technical administration and the customization of Website
Making sure that the website content is displayed to users effectively;
The delivery of customized information and targeted advertisements to the user;
Improvement of features, services and features of the Website;
Research and development, as well as for user administration (including conducting surveys for users);
Non-personally identifiable information that is exclusively controlled by www.savemymeds.in could be used in aggregated, non-personally identifiable format to conduct internal research, statistical analysis, and business intelligence which include the purpose of being able to determine the number of visitors as well as transactional information and www.savemymeds.in could sell or transfer research, statistics or intelligence information in aggregated or non-personally identifiable format to affiliates and other third parties;
Processing requests, inquiries, complaints or disputes as well as other activities related to customer care which may arise from the Users who request the Services and for all related general administration and commercial objectives;
In the event of a contest that are conducted by www.savemymeds.in in which the user is a participant, the User Information could be used for the fulfilment of prizes as well as other aspects of a contest or similar offer;
Inform us of any changes to our services or in this Privacy Policy or the Terms of Service to the Users.
Verification of the identity of Users and conduct checks to avoid fraud; and
Conducting investigations, enforcing, and settling disputes and complying with the Terms of Use and Privacy Policy, either by ourselves or through third-party service providers.
5. With Whom We Share Your Information:
5.1. We do not share or rent personal information that you provide us via this Website to or to third parties for any commercial use. However, we do use trusted payment service providers on the internet to handle authorization and payment processing services (for net banking and credit/debit cards validation). By using our www.savemymeds.in service, you agree to our collection and transmission of your data on our payments service provider websites and other third private service providers.
5.2. Like all businesses it is likely that as our business grows and grows, we may sell or purchase other businesses or assets. In these transactions, Customer/User information is often among the assets transferred to the business. In the scenario that www.savemymeds.in or a substantial portion of our assets, are purchased by a third party this information could be among the assets transferred or purchased by a third party. In such a case, www.savemymeds.in would, to the extent it is feasible oblige the buyer to comply with the procedures set out in this Privacy Statement. You agree that such transfers can be made and that any buyer of www.savemymeds.in will continue to use your personal data in accordance with the guidelines stated within this Privacy Policy.
6. Who Has Access to Your Information:
6.1. Your personally identifiable information may be obtained only on a basis of need by specific www.savemymeds.in employees that are authorised to perform the requested action and they are subject to strict confidentiality requirements.
7. How We Use Cookies:
7.1. “Cookies” are small pieces of information placed by a website onto Your computer/mobile/tablet hard drive. Cookies do not gather any personal data that is sensitive from you. Cookies are used to collect data on our web page’s usage, which allows Us to keep your preferences in mind for next visits. This lets Us to customize Our website in line with your preferences and preferences, allowing us to provide an enhanced experience for our customers. You can decide to either accept or deny cookies. Be aware that if you decline cookies, you may not be able to access our website to its maximum ability.
8. Links to Third Party Advertisements:
8.1. The hyperlinks to advertisements from third parties and websites of third parties or any third-party electronic communications service (“Third Party Links”) can be found on the App or Website that are owned by third-party companies and are not under the control of or affiliated with or associated with www.savemymeds.in unless explicitly stated by the Web site.
8.2. If you visit any of these Third-Party Links, we suggest you to review the site’s privacy policies. We are not accountable in the practices or policies employed by Third-Party Links.
9. Security Policy
9.1. We assure you that all Your personal information we collect is safe. www.savemymeds.in is extremely careful to guard our User’s personal information from unauthorized access, unauthorised use or disclosure, or improper modification. To guard against unauthorized access, we’ve implemented the most recent standard security techniques and procedures to secure the data we gather online. Your personal information is protected and protected by [encryption information] software, that encrypts every data you input. We keep the information you provide to us on our computer servers that are located in a secure setting. Although we have taken important steps to safeguard your personal data but no organization, including our website or app, is able to completely remove security risks that are related to your personal information. You acknowledge you understand that www.savemymeds.in is not accountable for any information that is intercepted through the internet, and you disengage us from the possibility of any claims that arise out of or in connection with using intercepted data in any way that is not authorized.
10. Maintain Confidentiality of Your Prescription:
10.1. We recognize the importance of confidentiality of the prescription that you send us to process your order. We take your prescription as confidential information.
11. Users Right to Their Personal Information:
11.1. The information supplied on www.savemymeds.in by a User including sensitive personal data or other information, is provided at the user’s discretion. Users are able to revoke his consent at any time according to the provisions in this privacy policy as well as the Terms of Service Please note that a withdrawal of consent is not retroactive.
11.2. Users are able to access to, alter, rectify and erase the Personal Information supplied by them that was voluntary provided by the User and received by www.savemymeds.in in accordance with this Privacy Statement and the Terms of Use. However, if the user alters their personal data, www.savemymeds.in may keep a duplicate of the information the was originally supplied the website www.savemymeds.in within its archive. If the user wishes to amend or correct their personal information and preferences, the user can make use of these rights through the My Profile on the website or app.
11.3. If a User accidentally provided some personal data in error to www.savemymeds.in prior to having read the Privacy Policy and Terms of Use, and the User does not accept the way in which this information is collected, maintained or used, such User is entitled to ask www.savemymeds.in to correct the information, by contacting info@savemymeds.in with the required rectification and stating whether www.savemymeds.in retains the personal information of the User and each User is entitled to demand www.savemymeds.in to erase and destroy all information related to that Users (but not other users) within its possession.
11.4. If the user is unable to provide the information or consent for the usage of personal information, or later decides to withdraw his/her consent to use the personal data received, www.savemymeds.in reserves the right to terminate the services in connection with the data that was requested.
12. Miscellaneous:
12.1. www.savemymeds.in does not control the websites which are exhibited on its search pages or linked within its services. Other websites may install their own cookies or file types on Users’ computers, gather information or request personal Information from Users who are in which case www.savemymeds.in is not responsible for or responsible. Therefore, www.savemymeds.in does not make any representations about the privacy policies or practices of these third parties or the conditions of use on the websites mentioned neither does www.savemymeds.in warrant the accuracy, reliability or the quality of information such as text, data software, sound images, photographs messages, videos or other content that are available on these websites. www.savemymeds.in recommends that users review the privacy policies of the website.
12.2. www.savemymeds.in shall not be held responsible in any way for the accuracy of the Personal Information or sensitive personal Data or any other information supplied by the user to www.savemymeds.in. If a User submits any information that is false or inaccurate, is not current or complete (or becomes false, inaccurate or not current) or www.savemymeds.in has reason to believe that the information is inaccurate, false, not true or out of date, www.savemymeds.in has the right to suspend or end the account at any time in its absolute discretion.
12.3. www.savemymeds.in shall not be liable for any security breach or for any actions taken by third parties who receive the Users’ Personal Information or events beyond the control of www.savemymeds.in such as, actions of the government computer hacking, unauthorised gain access to the computer’s data or storage devices computer crashes, breach of security or encryption or encryption.
12.4. The User is accountable for keeping the confidentiality of User’s password and account access details. The User is responsible for the use of the password and account of the User regardless of whether they are authorized by the user. The User must immediately inform www.savemymeds.in of any real or suspected misuse of the password or account.
12.5. www.savemymeds.in will communicate with Users via messages via email, notices on the Website, or via other methods available via the Service, such as text messages and other forms of communication. Users can contact www.savemymeds.in to correct their information via email to info@savemymeds.in including the rectification needed.
13. Changes in Privacy Policy:
13.1. www.savemymeds.in may update this Privacy Policy at any time without or without prior notification. We recommend that you review it regularly to make sure that you are in agreement with any changes we make. We will do our best to notify you of significant changes via email or an announcement on the Website, or a notification on Your Account. It you are responsible to review the Policy on a regular basis to confirm that you are in agreement to it. Your continuous use of this Website is deemed as your agreement to any changes made by us regardless of whether they were not communicated to you via www.savemymeds.in
13.2. If a User is a user of the website or app, such user is hereby granting his/her acceptance of the revised Policy on Privacy. Policy practices.
14. Contact Information:
14.1. If you have any concerns about this Privacy Policy, Please email our customer service department via info@savemymeds.in or call us at +91-8860865266